VACANCY: IMPLEMENTATION AND SUPPORT TRAINEE
Location: Harare, Zimbabwe
Industry: Technology
Job Purpose
The implementation and Support Trainee is responsible for assisting in the implementation of software solutions and providing supervised offsite and onsite support to ensure smooth system adoption and functionality.
Key Roles and responsibilities
Implementation Responsibilities
- Assist in customization and extension of Microsoft Products i.e. Dynamics 365 Finance, Operations and Business central.
- Develop and modify reports (SSRS/RDLC/ Power B1) and support creation of data entities and integrations.
- Installing, configuring, testing, and maintaining operating systems, application software and system management tools.
- Moderate system changes based on identified bugs within scripts.
- Documenting system errors and bugs, communicating and articulating to development team.
- Documenting change requests on delivered functions of the system, communicating and articulating the same to the development team.
- Assist in system integrations with third-party applications via APIs, web services and data exchange mechanisms.
- Working with clients to update test scripts as well as facilitating and guiding clients in generating, documenting and communicating test cases.
- Troubleshoot, debug, and resolve technical issues identified during implementation and post-go-live
- Work closely with functional consultants to translate business requirements into technical solutions.
- Performance unit testing and support system integration testing.
- Documentation, including preparation of training outlines, customer specific databases and report packages, based on customer specifications and established standards.
- Analyze centrally developed customer specific database, reports, documentation, and related applications with senior implementation specialist as required to ensure that all customer requirements are met prior to system installation.
- Address customer issues list and obtain final clients signoffs to validate their satisfaction with the new system.
- Ensure efficient and prompt resolution of incidents and requests. Produce reports to identify failures and shortcomings.
Support Responsibilities
- Determine second line support calls assigned and identify the root cause of incidents and problems.
- Provide support to clients in defining additional requirements and optimizing their implementation.
- Review and understand client processes and procedures, map these to product functionality and identify possible system enhancements.
- Participate in go-live activities and provide post implementation technical support.
- Ensuring the highest levels of systems and infrastructure available.
- Provide live support coverage at customer sites on and after the system live date as budgeted and required by the customer to ensure a smooth transition to their new system and minimize post-installation support requirements.
- Proactively and committedly ensure the highest levels of systems and infrastructure availability.
- Monitor and test application performance for potential risks; identify possible solutions, and work with other technical teams to implement those fixes.
- Maintain system security, backup, and redundancy strategies.
- Liaise with vendors and other IT personnel for system problem resolution.
- Provide recommendations to key stakeholders regarding system configuration while being responsible for the enhancements of the systems already deployed.
Educational Level and experience required for the position
- Bachelor’s Degree in IT/Software Engineering preferred or equivalent
- At least (0-1year) professional experience of project managing software implementations is required especially around IT Security/ IT Support/ DB Administration/ System Administration
- Microsoft Certification is an added advantage
- Similar experience as a Financial Services developer Project Implementation role
- Good knowledge of Financial and Banking systems
- Exposure to Microsoft Dynamics 365(F&O or Business Central) is an advantage
- Knowledge in SQL, Oracle Databases and other databases
- Important to possess skills in C#/ .NET, AL, X++, Java, PHP, REST APIs/ Web services, JavaScript
- Familiar with cloud platforms and services (e.g. AWS, Azure, Google Cloud).
- Experience with managing sophisticated enterprise integrations between business applications.
- Excellent interpersonal skills
- Ability to solve problems creatively and effectively
- Strong presales skills to enable the consultant to deliver eye catching presentations to clients
- Willingness to travel
If you believe that you are our ideal candidate, please submit your application and updated CV to jobs@fintech-group.com by Wednesday 6th April 2026.
Please note that only shortlisted candidates will be contacted.